Policies 2017-11-14T15:22:00+00:00

Colonial Van Lines Privacy Policy

Colonial Van Lines® (“Colonial,” “we,” or “us”) operates the website located at  ColonialVanLines.com (“Website”). This document serves as Colonial’s Privacy Policy (the “Policy”) for the Website as it applies to the Website’s users.

Colonial makes the Website available to individuals (“Users” or “you”) and the information you provide is used to provide you with a moving quote either from Colonial Van Lines® or in the event that we are not capable of serving your needs, to the appropriate moving companies that service your area. All activities engaged in through the Website are subject to this Policy. This Policy explains what information Colonial collects about its Users, how Colonial uses and/or shares this information, and how such information is maintained. By using the Website, you accept the terms of this Policy.

This Policy applies only with respect to the information collected by Colonial through the Website, and not any information collected or obtained through other methods or sources. Please note that Colonial may change this Policy at any time (See “Changes to this Policy,” below), and that Colonial may in the future use your information for additional purposes not currently included in this Policy. Please see Section 11, Changes to this Policy, below.

Collection of Personally Identifiable Information

Colonial collects Users’ personally-identifiable information (“PII”) that is volunteered by Users. Examples of PII that may be requested and/or collected include but are not limited to: first and last name, address, zip code, email address, telephone number, facsimile number, and company or business identity. From time to time, Colonial may also present opportunities for Users to voluntarily provide additional information about themselves.

Use and Sharing of PII

Colonial uses PII to provide the User with information about Colonial’s Services, and to provide Colonial’s third-party vendors with information about User’s moving needs. YOUR USE OF THE WEBSITE SERVES AS YOUR ACKNOWLEDGEMENT AND APPROVAL OF THIS PRACTICE. IF YOU WANT TO ENSURE THAT YOUR PII IS NOT AVAILABLE TO THIRD PARTIES, YOU MUST DISCONTINUE YOUR USE OF THE WEBSITE.

Users’ PII may also be used to: deliver and improve our products and services; manage our business; manage your account and provide you with customer support; perform research and analysis about your use of, or interest in, our or others’ products, services, or content; communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties; develop, display, and track content and advertising tailored to your interests on our Service and other Websites or websites, including providing our advertisements to you when you visit other websites; analyze data about our Website (i.e., analytics); verify your eligibility to utilize our Service; enforce or exercise any rights in our Terms of Service; and perform functions or services as otherwise described to you at the time of collection.

PII collected by us may be added to our databases and used for future marketing purposes, including but not limited to email and direct marketing. We may also share your PII with third-party vendors that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Website functionality, and supporting other features offered as part of our services. These vendors may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

In addition, we may also disclose Users’ PII in order to: (1) comply with applicable laws (including, without limitation, the CAN-SPAM Act); (2) respond to governmental inquiries; (3) comply with valid legal process; (4) protect the rights or property of Colonial, including without limitation, filing copyright applications with the Library of Congress, Copyright Office, or (5) protect the health and personal safety of any individual.

By submitting your PII through the Website, you agree that your PII may be used in any manner contemplated in this section.

How PII is Protected

We appreciate our Users and take your privacy seriously. Any PII that is stored on our computers is protected from unauthorized access and use via passwords as well as other standard industry-acknowledged means. Our servers which store this information are protected by a firewall. We take additional precautions for PII which is especially sensitive, such as financial information. We will only request or transmit this information over secure Internet connections using precautions such as Secure Sockets Layer (SSL) encryption, security keys and password authentication from any third parties receiving this information.

Though we take the utmost precautions to protect your PII, please be informed that no data transmission over a cellular phone or the Internet, nor any storage of information on servers or other media, is ever 100% completely secure. While we aim to protect your PII to the greatest extent possible, this policy is not intended to be, and should not be construed as, a warranty or guarantee of absolute security of your PII.

As always, you should use common sense whenever you disclose personal information over the Internet or a cellular network, regardless of the applications or website(s) you use. If you suspect that your PII is being used in connection with the Website in a manner contrary to this Privacy Policy, please let us know immediately. To contact us, please send an email to info@Colonialvanlines.com.

Non-Personally Identifiable Information

Colonial may also collect certain non-personally identifiable information, including but not limited to the information more fully described below.

Authentication Tokens. Colonial may use authentication tokens on the Website. Authentication tokens are small pieces of information that enable the Website to more easily communicate and interact with the User. For example, Colonial may place an authentication token on a User’s mobile device if a User uses that device to register for Colonial’s Website. The next time that User uses the Website, Colonial’s server will recognize the authentication token (and the User) and allow the User to perform certain actions immediately without having to log in.

Mobile Device Identifiers. Colonial may collect information about the mobile devices from which you access the Website. We may collect and store the unique identifier assigned to your mobile device(s) by the manufacturer, or other identifying information about your device.

Other Data. All photographs, opinions, ideas, suggestions, other feedback, and all other information submitted by You through the Website may be used by us without any restriction and free of charge.

Although the information collected through the foregoing methods does not itself contain any PII, Colonial may analyze and match such information with other information that you provide (including PII) as well as information that Colonial may obtain elsewhere, and Colonial may share all or some of such information with actual or prospective movers, van lines, or other third parties.

Colonial may also disclose non-PII in order to (1) comply with applicable laws, (2) respond to governmental inquiries, or (3) comply with valid legal process, or (4) protect the rights or property of Colonial or Users of the Site.

Access to Your Information

If you want to review, correct or change your User information, please submit your request in writing to clientsupport@colonialvanlines.com.

Third Party Services

Colonial’s communications to you, as well as the Website, may contain links to the websites of other providers of products and services that may be of interest to you. When you click the link to one of these other entities, you will leave the Website and be connected to the website or Website of such entity. In such an event, this Policy will not apply to your use of, and activities on, those third-party websites. Colonial does not have any control over the information handling practices of these other entities, and you should familiarize yourself with the privacy policies of such other entities before you share any PII with them. We encourage you to read all other legal notices posted by these other entities as well. Colonial shall have no responsibility or liability for your visitation to, and the data collection and use policies and practices of, these other entities.

Note Concerning Individuals 18 Years of Age and Younger

The Website and the content available in connection therewith are neither intended for, nor directed to, children under the age of 18. You must be at least 18 years old to have our permission to use our Website and to provide your PII to Colonial. If Colonial learns that a User is under the age of 18, Colonial will promptly terminate the User’s account and delete the User’s PII from Colonial’s records. Colonial will not knowingly disclose or distribute such information to third parties.

Security

While Colonial takes reasonable precautions to safeguard information transmitted between Colonial and Users of the Website, Colonial may be unable to prevent unauthorized access to such information by third parties or inadvertent disclosure of such information. Users acknowledge this risk when communicating with Colonial.

Consent to Processing

By providing PII and other information to Colonial, Users of the Website fully understand and unambiguously consent to the collection and processing of such information in, and the transfer of such information to, the United States and other countries or territories, in accordance with the terms of this Policy.

Transfer in Certain Circumstances

In its sole discretion, Colonial may transfer, sell or assign information collected on or about Users of the Website, including without limitation, PII and other User-provided information, to one or more third parties as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Colonial.

Changes to This Policy

Colonial may, from time to time, amend this Policy, in whole or part, at its sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy to the Website.

Questions About This Policy

Questions about this privacy policy or Colonial’s privacy practices should be directed to info@Colonialvanlines.com.

4847-5927-7895, v. 1

Arbitration

Please view the document here.

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