Customer Reviews 2017-08-16T21:13:31+00:00

Colonial Van Lines Reviews & Testimonials

We Love to Hear From Our Customers

At Colonial Van Lines we take great pride in making your move a great one. We’ve got you covered for all your long distance moving and storage needs. That’s why we love hearing from our customers. From the start of your move to its completion, we like to know what our customers loved about our services and moving professionals. Most of all, we love sharing their reviews with future customers.

Take a moment to read Colonial Van Lines reviews and customer testimonials.

Colonial Van Lines Reviews:

Good Experience Overall

★★★★★
5
The transport coordinator was very nice and thorough. He went through almost everything with me beforehand and gave me an estimate for the weight from what I had described of my things. During the move, they contacted me through emails and calls. They kept me in the loop and informed me if there were changes. Colonial Van Lines did a great job. They got all my stuff off the truck in an hour and a half and they helped me put my stuff together, so that was very quick. Nothing was broken and we had a good experience with them overall.

Great Communication Start to Finish

★★★★★
5
I was relocating and the initial guy that I talked to from Colonial Van Lines answered a lot of my questions. It was my first time dealing with the company and he gave and explained to me some information that was very helpful. He called me and we talked about the estimate. First of all he sold me going by the weight. We lifted everything and he gave me an estimate based on what he was looking at how much it’s going to cost. He explained that they're going to start up with an empty truck and then we're going to weigh it in and at the end, we're going to do it again. Then along the way, somebody will call me and make sure that everything is good and if anything changes. And everything worked out great. The account manager was great and he called me to make sure if there were any changes made or if anything happened out of ordinary. I told them what they were and they made adjustments. I was told how to do everything including being prepared during the time of pickup and delivery. When the driver came, I had everything boxed up and I had told him what he needed to box up so he brought the proper equipment to box my stuff up including a grandpa's clock. I got that boxed up and told him about the bed and mattress and packed that up. The process was cool and the only thing is we thought we’re getting an empty truck and it's not much weight but then there's the weight we had and then there was another shipment going on the truck also. So, I got to trust that they weighed the truck after they took my stuff, before they picked somebody else's stuff and added it onto that truck.

Very Nice Experience

★★★★★
5
We needed to afford living somewhere so we moved 2068 miles cross-country from Albuquerque, New Mexico to Sebring, Florida. Colonial Van Lines had a good rating and we liked everything that was included in their service so we hired them. They assigned a value to everything we had, had us estimate the number of boxes we would have and describe our furniture. Once all that was totaled, they gave us an estimate that was relatively close to what we ended up paying. The coordinator explained everything fairly well and the delivery date set was accurate. Everything arrived intact so it was a very nice experience.

Very Smooth Move

★★★★★
5
We were short of time so we quickly got four quotes and we picked the one which wasn't too low or too high. Colonial's coordinator emailed me first then he called and asked me about all the stuff that we had to move. He quoted us 4000 pounds then he had a list of things and we went over it. He also asked how many boxes we’ll be making and according to my estimate, it was 20. But he said, we should consider it as 30 and we went along with it. We ended up with 35 boxes so it was a good estimate. Then, he sent me again a revised quote for the weight found. It was okay with us so we went ahead and booked Colonial Van Lines. They called me five days ahead to confirm the date, the weight and if anything was added to the things we will be moving. They also gave me a call two days earlier of the pickup, stating at what time I should expect the driver and movers to be there. The driver also called me one hour prior to when he came and things went on very smoothly. They did a pretty good job in whatever they said they’ll be doing.

Friendly & Timely

★★★★★
5
I’m originally from Wisconsin and I got a new job in New Jersey. We’re still maintaining our house in Wisconsin and we’re moving half of it to New Jersey. Colonial Van Lines responded to me when several other companies never responded at all. They were friendly and their timing worked out for my plans so I used them. The moving coordinator was really nice and very helpful. Milos and Nenad, the movers who came to my house in Wisconsin, were awesome. And the movers who delivered my things here to New Jersey, Stevin and Francisco, were very nice and helpful. I was a little nervous since I never hired professional movers before, but my experience with them was very good.

Awesome

★★★★★
5
I was looking online for a moving company, filed the research, and Colonial Van Lines contacted me. The moving coordinator was awesome. He gave me all the information and everything I needed. He explained everything in detail and called me several times to follow up. Everybody was super kind and helpful and I didn't have to think about anything.

Services & Expectations - Spot On!

★★★★★
5
I've used Colonial Van Lines in the past so I used them again when I relocated from Florida to Pittsburgh. They're professional and on time. The moving coordinator was courteous and took the time to explain everything. The services and expectations set were almost spot on.

Household moving

★★★★★
5
Very satisfied with their services. I would use them again. Movers were friendly hard working and careful with our items. They were on time and helped to place everything where we want them to be. I can highly recommend to anyone with moving relocating needs.

Easy Move

★★★★★
5
The main reason for the five star rating is because of the driver that we had for the move. He was very friendly and seemed very concerned about making this move as easy as possible for us. The driver was very kind and very hard working as well as the extra help with the move.

Great Communication

★★★★★
5
We were relocating and I happened to see Colonial Van Lines' truck in the area we were thinking of moving into. They were moving somebody else there so I used that for reference. Colonial Van Lines kept me updated via e-mail and phone calls. I felt very supported that way and all of my phone interactions were excellent as well.

Respectful

★★★★★
5
The two men who moved us were outstanding. They did a great job and there was no damage done. They were really nice and respectful of the house and the kids.

I had several obstacles, and they were very responsive

★★★★★
5
Colonial Van Lines had a very good reputation and their price wasn't significantly more than others. I had good interactions with the rep who gave me the quote and he was fairly accurate in what he anticipated. I had several obstacles I had to overcome in the process of this move and they were very responsive. I had to change the date and address to where the contents of my move were going to be delivered and they worked with everything. They accommodated me so it took a lot of stress out of the process.

The moving coordinators were very nice and polite

★★★★★
5
I was moving my mother in with us and she was about 150 miles away. I had checked with Allied and the price they quoted me was outrageous. I thought there’s got to be out there that can do better than that. So I went online, looked and looked at the ratings and found Colonial Van Lines. The moving coordinators were very nice and polite. They answered all my questions and checked several times before the move to make sure everything was okay. I didn’t have boxes, only strictly furniture, so the quote I received was accurate. The actual moving fellows that did the work were careful with the furniture. I really appreciated the attention that they took. Overall, Colonial Van Lines came at a stressful time and they made everything easier. I will definitely recommend them.

Exceptional to say the least

★★★★★
5
From beginning to end we were very pleased with the service we received from Colonial Van Lines. Due to the length of the move (from Wisconsin to Arizona) we were concerned about the estimate cost. Andrew from Colonial had an assessor come to visually look at our load. With this assessment the actual weight after the trailer was loaded was very close to what the assessor determined. This pleased us immensely as we knew exactly what our cost would be and had "no surprises" upon delivery. The crews who loaded and unload were excellent. James was our constant as he was the driver/boss. We had 2 loaders in Wisconsin and 2 different unloaders in Arizona. But no matter as James managed his crews with expertise. In Wisconsin he had to deal with torrential rains but they were still able to complete the load on time. In Arizona the crew had to deal with excessive heat unusual for the area we moved to with higher elevation in the mountains. Again the team worked diligently and was able to unload the trailer efficiently and promptly. We have to give an at-a-boy to Ray's Movers as they performed the actual move through Colonial. Exceptional to say the least!!! We would highly recommend Colonial Van Lines and will gladly give this company 5 stars!!!

The move exceeded all expectations

★★★★★
5
The move exceeded all expectations. The initial contact people were knowledgeable and professional. The movers contacted me prior to arrival , arrived on time, were all in uniforms and were extremely professional. My furniture arrived on time, intact, and the movers actually cared about the job. The entire move from start to finish could not have been better. They will be on my list when another move needs to be done.

Very good service

★★★★★
5
Using the service for 2nd time. Very good service. Highly recommended!!

Our move with Colonial Van Lines was very smooth.

★★★★★
5
Our move with Colonial Van Lines was very smooth. The communication from our move coordinator and customer service was wonderful. I felt informed every step of the way. The move was completed in a timely fashion and the movers worked very efficiently. I would use Colonial Van Lines again and would recommend them as well.

Customer care was great

★★★★★
5
Kenya in customer care was great to work with.

The customer service team is very professional

★★★★★
5
This is the 4th time we have used these guys and I will tell you they are by far the best I have dealt with. The customer service team is very professional and the dedicated service rep took very good care of us. I will be using them again if I have to.

Kind, efficient, thoughtful and overall pleasant movers

★★★★★
5
There were some hiccups along the way but for the most part, we were kept posted pretty thoroughly on the progress of our move. All boxes and things arrived unbroken and on time! Our favorite part was the kind, efficient, thoughtful and overall pleasant movers - both in brooklyn moving out and in Seattle moving in. Thanks!

Overall good experience

★★★★★
5
Overall good experience. The moving crew was very nice and they were corteous and polite but also friendly. The move itself was extremely fast. Less than 48 hours from Ohio to South Florida. It was actually almost the only problem. They were so fast that I had to fight with our new apartment management to schedule a moving appointment because I hadn't given them enough advance notice. It worked out in the end, but if anything that would be by only 'but'. A little prior communication on the timeline of the move (if they already knew in advance it would only take them 48 hours for delivery) would have helped make the process easier as opposed to simply giving a window of delivery of almost a week long. Again, other than this, it was a very good service and would definitely recommend it. They also complied with our request of them bringing a smaller truck which was appreciated.

CSR’s at Colonial were patient and informative to work with, right from the start.

★★★★★
5
I had not had to move with a professional moving company for 38 years. As the moving day loomed closer, my anxiety level increased each day. When the trucks arrived at my door and the four friendly and very respectful men introduced themselves. I felt as ease! As they wrapped and loaded my belongings onto the truck, I knew that it was going to be okay, and my anxiety left me. The next day, unloading my belongings, I thought my stress level was going to rise again, as I was by myself. I was concerned that I would hold the men back as I tried to make sure where all my furniture would be placed. But again, they made the process for me stress free! If I was to have a need to ever move again (which I expect not to happen), I would definitely without question, hire the same company. All the CSR’s at Colonial were patient and informative to work with, right from the start. They followed the progress and kept in touch with me during the complete process! Great team work! Thank You Very Much to All!

Thanks to all the people who communicated and did a great job!

★★★★★
5
Recently we moved from Atlanta, GA to Madison, WI using Colonial Van Lines. Our experience was really good. We got the quote over the phone based on the inventory list items and its weight and they seemed to have estimated pretty good. The actual weight did increase by 10% but I think it was still pretty decent estimate. They communicated on time, came on scheduled day and time and delivered it within 8 days window they had committed. All the items were delivered in good shape. Thanks to all the people who communicated and did a great job!

First professional move, wonderful experience!

★★★★★
5
This was my first professional move, and overall it was a wonderful experience. The moving coordinator, quality and customer care departments were all friendly and willing to work with my requests. The movers were professional and very efficient. Overall we were very pleased with our move from VA to NC, and would definitely recommend Colonial Van Lines!

Courteous, Clean & Very Thorough

★★★★★
5
Drivers were courteous, clean & very thorough. Attentive to protecting our furniture and working as a team to stay continuously busy. Attention to detail when packing the truck to make sure heavy items were not put on fragile or crush-able items. Packing was strategy-driven, sort of a life-sized Tetris game to be sure the load was solid and secured. Unloading was the same care & handling. They made sure to do a final walk-through and cleaned up all trash or debris they may have caused. Status while in transit was also good and we knew what our total was over a day in advance of delivery.

Honest Coordinator

★★★★★
5
I found the coordinator to be honest, accurate and flexible when I had questions and changes to the move. He was good and the movers were excellent and professional. They went beyond the pale in their service. They did a great move for me and I love Colonial Van Lines.

I Never Felt Like I Couldn't Reach Them

★★★★★
5
They were so attentive and they made it so easy to go through all my belongings and figure out a price and a quote. Everything happened as they said it would. Also, everyone was great. The account manager contacted me beforehand to give me an exact quote. She contacted me after the moving people loaded and had an exact weight and the day before they came. They also called in the morning while they were there and after they left. I never felt like I couldn’t reach them if I have a problem.

Virginia to Arizona

★★★★★
5
I had to move for work from Virginia to Arizona. I called Colonial Van Lines to get a quote and they had really good customer service and were easier to deal with. The coordinator was very friendly, helpful as far as getting everything done with the quotes and made the process really simple. Everything pretty much worked out the way they described it. With the tips they gave me, the move worked out pretty well. Colonial was easy enough to use and I'd happily recommend them to anyone moving.

Interstate Move

★★★★★
5
Did a great job meeting my needs, would hire again. Customer service was professional and timely, went above expectations. Movers were personal and worked effectively and efficiently.

I Must Admit That I was Nervous

★★★★★
5
I must admit that I was very nervous about entrusting my Mother's furniture to be handled by strangers, but I was pleasantly surprised by how intent your company was at putting my mind at ease. Thank you so much for the professionalism and care you gave to my insecurities. Your employees were awesome. They were very conscious of my anxieties and took the time to make sure I was pleased in their handling of the furniture. This being said, I would and will recommend your company to anyone. Thank you.

First Time Moving Long Distance

★★★★★
5
First time moving long distance and it was an excellent experience! Very professional and I felt everything was taken care of. Would absolutely recommend!

Very Knowledgeable

★★★★★
5
I was very satisfied with everybody that I spoke with throughout the whole process. They didn't beat around the bush and they knew what they were doing. I felt comfortable that they were very knowledgeable. They knew how everything was going to go, and everything that they explained to me was exactly the way it happened. In this day and age, to try and get answers from people, most of the time I throw my hands up because people half the time don't know what they're talking about. In this case, it was the opposite of my expectations. I called it in and I thought all this would be a bare, but it wasn't. It was excitable as experience can be when you're moving across the country.

EXCELLENT

★★★★★
5
From beginning to the very end of the move this was a positive experience. Everyone I came in contact with was knowledgeable and helpful and knew their jobs very well. The agent I booked with, Danny S. answered all my questions BEFORE I asked them so that I was very comfortable signing the contract. The movers arrived as scheduled and were very efficient not to mention nice guys, same with the guys who delivered and unloaded my belongings. I had contact calls from several others during the process to check on the progress and to answer any questions I might have had. Overall this was an EXCELLENT move...very happy and highly recommend Colonial Van Lines!

Great Job

★★★★★
5
The two guys that handled my move did a great job and they were very thorough. Would recommend your company to my friends and family.

5-Stars

★★★★★
5
Everything went well with my move, I have absolutely no complaints.

Everything was Great!!!

★★★★★
5
It was great. They were very careful in packing my items. Thank you again!

Great Company!

★★★★★
5
Great service, and support, and follow up. My household had to stay in what they call storage in transit for approximately six weeks. When everything was delivered there was no damage or beeakage. The guys who did the delivery were very professional very efficient and friendly. Would use colonial again when the time comes.

I had a great experience with Colonial

★★★★★
5
I had a great experience with Colonial Van Lines. I was coordinating a complicated move, getting my elderly forgetful mother from her location across the country to the town I live in. Colonial had great communication, great customer service, great moving tips. They were flexible where I needed flexibility. They showed up on time, were polite/helpful/friendly, and delivered on time. Plus gave me a great rate (and yes I shopped around). Cannot say enough good things about my experience with this company. Would happily recommend them to anyone.

Informed Every Step of the Way

★★★★★
5
Our move with Colonial Van Lines was very smooth. The communication from our move coordinator and customer service was wonderful. I felt informed every step of the way. The move was completed in a timely fashion and the movers worked very efficiently. I would use Colonial Van Lines again and would recommend them as well.

Great Experience

★★★★★
5
Jordan, the coordinator from Colonial Van Lines, was professional and he communicated very nicely with me. He gave me a fair estimate and the cost came in under what he estimated. He was also easy to contact whenever I needed to talk to him. It was a great experience.

Happy I Chose Colonial

★★★★★
5
This was the first time I moved from one state to another. Earlier on I had a lot of anxiety. I was not so sure whether the movers would do a good job but overall, at the end of the day, I’m very happy I chose Colonial Van Lines. I would definitely recommend and use them if I move again, even overseas.

I would recommend Colonial Van Lines for any move.

★★★★☆
5
The movers were very nice and got to my new place (in a different state) about 4 hours after I got there, just in time to unload my stuff. Their unloading was just as quick and efficient as the loading was. Thank you Colonial!

Satisfied From the Quote to the Final Delivery

★★★★★
5
Excellent communication, competitive price, fast packing and delivery, and movers really cared for my furnishings. From The quote to the final delivery, I was very pleased and would recommend Colonial to anyone.

Highly Recommended

★★★★☆
5
Using the service for 2nd time. Very good service. Highly recommended!!

Could Not Have Been Better

★★★★★
5
The move exceeded all expectations. The initial contact people were knowledgeable and professional. The movers contacted me prior to arrival, arrived on time, were all in uniforms, and were extremely professional. My furniture arrived on time, intact, and the movers actually cared about the job. The entire move from start to finish could not have been better. They will be on my list when another move needs to be done.

No Surprises

★★★★★
5
We knew exactly what our cost would be and had no surprises upon delivery. The crews who loaded and unloaded were excellent. Exceptional to say the least!!! We would highly recommend Colonial Van Lines and will gladly give this company 5 stars!!!

Excellent Experience

★★★★★
5
I used Colonial Van Lines for my 700-mile move because of their response time and presence online, and I had an excellent experience. The moving coordinator who estimated my inventory and gave me a quote was straightforward. I had a pleasant experience and I don't recall running into issues.

Professional Movers!

★★★★★
5
I retired and I was moving from a state to another state and I used Colonial Van Lines because of the service they provided and their pricing. Their coordinator was very good and the move went really well. I was surprised that we hit the target weight pretty close. I was pleased with everything and I would highly recommend Colonial to anybody who is moving.

Trouble Free Experience

★★★★★
5
I retired and moved out of Illinois to Florida. Colonial Van Lines could do their estimate by video and send it to people electronically, and that made a lot easier than other ways. The move was all pretty straightforward. The moving coordinator was real good at staying in communication and made sure everything was up to date before the move. The service was pretty accurate as well. We were ready to go and had everything packed up. So the pick-up people were in and they had the things packed up and out pretty quickly, which was also the same as far as the delivery. We ended up having more stuff but realized we underestimated a few things. Everyone that I dealt with was very knowledgeable and helped with everything. It was a positive, easy and pretty much trouble-free experience and I'd recommend Colonial Van Lines. 55556449-CO

They Get My Vote

★★★★★
5
Just moved again across multiple states for work and I can't complain about the service provided. In total, they did a good job and they get my vote!

Moved For Med School

★★★★★
5
My parents moved me from California for med school and didn't have any issues with this moving company, and it definitely beat renting a truck and doing it myself. They followed up with us from beginning to end for the whole process.

Florida to Pennsylvania

★★★★★
5
I was satisfied with the pick up and delivery of my furniture that traveled from Florida to Pennsylvania. The pick-up men did their job in a timely manner. The delivery men were very professional with the delivery. I was very pleased with the staff at Colonial Van Lines that kept me informed through the move. I believe it was Patrick that took care of a change that had to be made and he acted quickly and professionally. I would recommend Colonial Van Lines to others. I would give them a 5 star rating.

Exceeded my Expectations

★★★★★
5
I moved from Akron, Ohio to California for a job move and used Colonial Van Lines. The moving coordinator did a great job and I was very happy with him. The services and expectations he set were very accurate. The best part about it was Carlos, the mover. He was very personable and did a great job. It was a great experience overall.

Highly Recommended

★★★★★
5
Move from DC to NC - Colonial provided excellent customer service; we were very happy with the quality of the packing and moving. Colonial answered my numerous questions quickly. The price for our move was very reasonable and a good value. I highly recommend Colonial especially to do all the multiple tasks that are required for a long distance move.

Most Professional Movers!

★★★★★
5
Most professional movers!! Had a nice experience with the whole moving experience. Would definitely recommend!!!

Amazing Team from Start to Finish

★★★★★
5
Thank you so much for the wonderful team that have been working with us for this move. Your team made it so easy. From the first call that I made to you in February that started the process, your great communication skills and great customer service and your patience, we thank you. Second, Noreen the surveyor who came out to do a visual inventory of our household goods. Noreen was awesome, professional, answered all of our questions, great customer service skills and a great communicator, we thank you. Third, Paul Hughes transportation, Paul is awesome he explained everything great communicator, professional and patient no matter how long it took his phone customer service skills are awesome, he made sure that we understood everything, Paul is awesome, we thank you. Fourth, Mena Cudjoe, pick up schedule and contact information, she is amazing. Mena made contact with me kept me up to date sent emails, great customer service skills, made sure that I had all the information on the pack and load, contact info, she even called to see how the job was going and if I had any questions and concerns, she is amazing we thank you. Fifth, the packing team was awesome, to the moon and back. Nu Lyfe moving team, April 20, 2017 this team is amazing, Nathan, Tim, Anthony, and Erwin. The driver called to confirm that he is on the way. the team arrived introduce themselves and went to work, they were prepared for this job. Very professional, very organized, respectful of our property, very skillful in the art of packing, excellent teamwork, they used protective coverings for our floors because we had new carpet and new flooring. The driver Nathan went over all the paperwork, Nathan made sure that we understood everything, a great communicator, very patient. The team cleaned up everything before they left and did the final walk through to make sure everything was out of the house. We thank you. Clarence and I would like to thank you for the amazing team that you have on your staff. Our household goods are in storage; we can’t wait for the second half of this amazing journey

Continuous Flow of Communication!

★★★★★
5
My husband and I had talked about moving for a long time. I have a son that lives here and we’ve visited him lots of times, and we liked the town so we moved closer to him. My husband was looking at other moving lines then and Colonial Van Lines contacted us. Because of the price that they offered for moving from Fresno, California to Tucson, Arizona we chose them. Their moving coordinator was very professional and kept us informed either by phone or e-mail. Their dispatcher let us know approximately when the moving van would get there. When the actual movers were coming, they contacted us too. Another person also contacted us in terms of quality control. It was a continuous good flow of good communication. They were right on time in terms of date and timeline that they said they'd be here. They were courteous and efficient.

Prepared, On Time & Professional!

★★★★★
5
Colonial was available on the dates, so I went with them. The moving coordinator was very good and so are the people that came out and move my personal belongings. They were prepared, on time, and professional. I would recommend them.

My Move Bronx, NY to Colorado

★★★★★
5
Colonial Van Lines handled a cross country move for my 20 year old son from Bronx NY to CO. I had no experience with a move like this and was nervous about the whole thing. They held my hand from beginning to end and delivered without a hitch. They did everything they said they would and made sure I understood everything I needed to. I didn't need to worry!

Highly Recommended

★★★★★
5
I used Colonial Van Lines to move my mom across the country from California to Missouri. I got several estimates, but Colonial was the lowest plus gave me the most confidence in its accuracy. My rep was helpful and replied quickly to my tons and tons of questions. Once we committed to the move Colonial continued to manage the process effectively and kept me well-updated throughout the process, and everything happened in the time frame promised. I couldn’t be happier with Colonial’s service and happily recommend them to others.

Highly Efficient & Helpful

★★★★★
5
Since my move was over 1,600 miles, I wanted to use a national company and Colonial Van Lines was the first to respond. The coordinator was awesome and the services and expectations he set were accurate. Colonial was efficient and helpful. I felt comfortable with them.

Impressive Quality Customer Experience

★★★★★
5
I was very impressed with the level of organization and communication with me from the start through the finish of the moving process from Denver to Sacramento. Colonial’s commitment to a quality customer experience was impressive!

Successful Job Relocation

★★★★★
5
Colonial Van Lines has fair prices and their services are very quick. In fact, their feedback and response are very quick. They called me two days ahead saying what time and day they will arrive. The moving coordinator was very accurate, and we had very good communication.

Repeat Business - Always Happy

★★★★★
5
We've used Colonial Van Lines a couple of times and we've really liked them. We have moved from one house to another. Also, my daughter bought a lot of stuff in Scottsdale, Arizona, stored them, and then moved them to Chicago. The people who wrap the items are really good-natured. Everything was done to perfection and they checked all the time. We recommend them. Our friends have used them, too.

Outstanding Service! Better Than I Could Have Hoped For!!

★★★★★
5
We were closing out my mother's home so I was moving some of her select furniture to my home in Nashville. I researched several companies and I looked at Colonial's price and their reviews and they were good. Additionally, their responsiveness, answering my questions and making me feel confident led me to choose them. I had everything packaged except the furniture. They shipped the furniture itself. I had the lamps protected by bubble wrap and boxed them. I was home when they came and I directed them in terms of what needed to go and then they packed it up. What was most impressive was I was given a two-hour window instead of a day so we would still be here. They also called me earlier in the morning to be a little more precise about it and I thought that was excellent. They had given an early morning delivery time of 7:00 to 9:00. The driver called me about 10:00 and I asked where they were and he said they were on their way and will arrive between 5:00 and 7:00. There was a mix-up but I didn't even care because they were so responsive and good at communicating and staying connected. Then the driver called me on the way and said he'll be there at 5:30 and he came on time. So, it was very good. If anything was broken, I would have been upset. But they also talked about how I was going to fill out a form and what I needed to do. I knew everything, what was going to happen and what I needed to do. My experience with them was above my expectation. It was like they’re almost too good to be true. I also never expected the kind of follow up that I got. It was outstanding.

Very Accessible and Helpful

★★★★★
5
I was moving from Louisiana to northern Chicago and it was a 900-plus miles travel. I got Colonial Van Lines after a recommendation that I got from a colleague and some online research that I did. It was a convenient and easy experience. The coordination was all done via phone and it was better than I thought than having somebody come and do the inventory. They were very acceptable to changes and helpful in making adjustments as we were finding out what was going to go and what was staying. I had also requested a short window from the pickup to the delivery but they were able to meet and exceed that expectation. Our account manager was very accessible and helpful, too. We had a fantastic experience with him.

Clear & Straightforward Estimate

★★★★☆
5
We finished up grad school and we moved from Missouri to New Jersey for work. The account manager at Colonial Van Lines answered all my questions pretty clearly and everything was done over the phone. We went room by room and took inventory of all the big items first. We had an estimate based on how many boxes people had in previous moves. We expected that we’ll be a little over that. Colonial Van Lines gave us a pretty straightforward estimate which is what I needed.
67 Reviews
★★★★★

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