Customer Reviews 2017-05-26T15:58:14+00:00

We Love to Hear From Our Customers

At Colonial Van Lines we take great pride in making your move a great one. We’ve got you covered for all your long distance moving needs. That’s why we love hearing from our customers. Below are just some of our recent testimonials and customer reviews.

Outstanding Service! Better Than I Could Have Hoped For!!

★★★★★
5 5 1
We were closing out my mother's home so I was moving some of her select furniture to my home in Nashville. I researched several companies and I looked at Colonial's price and their reviews and they were good. Additionally, their responsiveness, answering my questions and making me feel confident led me to choose them. I had everything packaged except the furniture. They shipped the furniture itself. I had the lamps protected by bubble wrap and boxed them. I was home when they came and I directed them in terms of what needed to go and then they packed it up. What was most impressive was I was given a two-hour window instead of a day so we would still be here. They also called me earlier in the morning to be a little more precise about it and I thought that was excellent. They had given an early morning delivery time of 7:00 to 9:00. The driver called me about 10:00 and I asked where they were and he said they were on their way and will arrive between 5:00 and 7:00. There was a mix-up but I didn't even care because they were so responsive and good at communicating and staying connected. Then the driver called me on the way and said he'll be there at 5:30 and he came on time. So, it was very good. If anything was broken, I would have been upset. But they also talked about how I was going to fill out a form and what I needed to do. I knew everything, what was going to happen and what I needed to do. My experience with them was above my expectation. It was like they’re almost too good to be true. I also never expected the kind of follow up that I got. It was outstanding.

Repeat Business - Always Happy

★★★★★
5 5 1
We've used Colonial Van Lines a couple of times and we've really liked them. We have moved from one house to another. Also, my daughter bought a lot of stuff in Scottsdale, Arizona, stored them, and then moved them to Chicago. The people who wrap the items are really good-natured. Everything was done to perfection and they checked all the time. We recommend them. Our friends have used them, too.

Successful Job Relocation

★★★★★
5 5 1
Colonial Van Lines has fair prices and their services are very quick. In fact, their feedback and response are very quick. They called me two days ahead saying what time and day they will arrive. The moving coordinator was very accurate, and we had very good communication.

Successful Job Relocation

★★★★★
5 5 1
Colonial Van Lines has fair prices and their services are very quick. In fact, their feedback and response are very quick. They called me two days ahead saying what time and day they will arrive. The moving coordinator was very accurate, and we had very good communication.

Impressive Quality Customer Experience

★★★★★
5 5 1
I was very impressed with the level of organization and communication with me from the start through the finish of the moving process from Denver to Sacramento. Colonial’s commitment to a quality customer experience was impressive!

Highly Efficient & Helpful

★★★★★
5 5 1
Since my move was over 1,600 miles, I wanted to use a national company and Colonial Van Lines was the first to respond. The coordinator was awesome and the services and expectations he set were accurate. Colonial was efficient and helpful. I felt comfortable with them.

Highly Recommended

★★★★★
5 5 1
I used Colonial Van Lines to move my mom across the country from California to Missouri. I got several estimates, but Colonial was the lowest plus gave me the most confidence in its accuracy. My rep was helpful and replied quickly to my tons and tons of questions. Once we committed to the move Colonial continued to manage the process effectively and kept me well-updated throughout the process, and everything happened in the time frame promised. I couldn’t be happier with Colonial’s service and happily recommend them to others.

My Move Bronx, NY to Colorado

★★★★★
5 5 1
Colonial Van Lines handled a cross country move for my 20 year old son from Bronx NY to CO. I had no experience with a move like this and was nervous about the whole thing. They held my hand from beginning to end and delivered without a hitch. They did everything they said they would and made sure I understood everything I needed to. I didn't need to worry!

Prepared, On Time & Professional!

★★★★★
5 5 1
Colonial was available on the dates, so I went with them. The moving coordinator was very good and so are the people that came out and move my personal belongings. They were prepared, on time, and professional. I would recommend them.

Continuous Flow of Communication!

★★★★★
5 5 1
My husband and I had talked about moving for a long time. I have a son that lives here and we’ve visited him lots of times, and we liked the town so we moved closer to him. My husband was looking at other moving lines then and Colonial Van Lines contacted us. Because of the price that they offered for moving from Fresno, California to Tucson, Arizona we chose them. Their moving coordinator was very professional and kept us informed either by phone or e-mail. Their dispatcher let us know approximately when the moving van would get there. When the actual movers were coming, they contacted us too. Another person also contacted us in terms of quality control. It was a continuous good flow of good communication. They were right on time in terms of date and timeline that they said they'd be here. They were courteous and efficient.

Amazing Team from Start to Finish

★★★★★
5 5 1
Thank you so much for the wonderful team that have been working with us for this move. Your team made it so easy. From the first call that I made to you in February that started the process, your great communication skills and great customer service and your patience, we thank you. Second, Noreen the surveyor who came out to do a visual inventory of our household goods. Noreen was awesome, professional, answered all of our questions, great customer service skills and a great communicator, we thank you. Third, Paul Hughes transportation, Paul is awesome he explained everything great communicator, professional and patient no matter how long it took his phone customer service skills are awesome, he made sure that we understood everything, Paul is awesome, we thank you. Fourth, Mena Cudjoe, pick up schedule and contact information, she is amazing. Mena made contact with me kept me up to date sent emails, great customer service skills, made sure that I had all the information on the pack and load, contact info, she even called to see how the job was going and if I had any questions and concerns, she is amazing we thank you. Fifth, the packing team was awesome, to the moon and back. Nu Lyfe moving team, April 20, 2017 this team is amazing, Nathan, Tim, Anthony, and Erwin. The driver called to confirm that he is on the way. the team arrived introduce themselves and went to work, they were prepared for this job. Very professional, very organized, respectful of our property, very skillful in the art of packing, excellent teamwork, they used protective coverings for our floors because we had new carpet and new flooring. The driver Nathan went over all the paperwork, Nathan made sure that we understood everything, a great communicator, very patient. The team cleaned up everything before they left and did the final walk through to make sure everything was out of the house. We thank you. Clarence and I would like to thank you for the amazing team that you have on your staff. Our household goods are in storage; we can’t wait for the second half of this amazing journey

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